Returns & Exchanges

At PNG Jewellers, we strive to ensure your complete satisfaction with every exquisite piece of fashion jewelry. If you are not entirely happy with your purchase, our streamlined return policy allows for hassle-free returns and exchanges within 15 days of delivery.

Return Process

• 1.
  Initiate Return Request

  Log into your account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request.

• 2.
  Secure Packaging

  Place the jewelry in its original branded box along with the authenticity certificate and invoice to ensure the item is protected during transit.

• 3.
  Schedule Pickup

  Once your request is approved, our logistics partner will contact you to arrange a secure, insured pickup from your registered address.

• 4.
  Inspection and Refund

  After our quality assurance team verifies the condition of the piece, your refund or exchange will be processed within 7-10 business days.